Shipping Days: Our packages are carefully packed by hand in our Oakland office on Monday and Tuesday each week. Our standard shipping is always free within the USA and takes 5-7 business days from the ship dates, or you may upgrade to Priority Mail (2-3 business days) or Express Shipping (1-2 business days). Express upgrades are recommended for fresh henna paste orders outside of California. Please note that Express Shipping does NOT guarantee an overnight delivery, it is solely for the purpose of keeping henna fresher in transit.
Holiday Schedules: We do close from time to time to accommodate Darcy's busy travel schedule. There will be an announcement bar at the top of the page, and if you are subscribed to our newsletter we will advise of closures.
Returns: If you receive a damaged or defective item, please notify us within 24 hours of receipt. We will issue a refund or replacement at our discretion. Due to the perishable nature of our products, we do not accept returns due to "buyer's remorse", or if you neglected to open and freeze your henna paste immediately.
Henna Paste Orders: It is very important that you choose Express Shipping for henna paste orders especially for orders outside of California and during the warm summer months. There are no chemicals or preservatives in our paste. Please note that if you did not choose Express Shipping for your fresh henna paste that we cannot guarantee its freshness and there will be absolutely no refunds. Please make sure to freeze your paste immediately upon receipt. We do not ship paste outside the USA as our paste is completely natural and does not have preservatives or chemical dyes in it. Beware of pre-made cones that don't require refrigeration! Real henna paste expires within a few days at room temperature.
Local Pickup: We do not have a retail location, but if you are local and would like to pick up your order, we can make a pick-up appointment for orders of $100 or more.